At Laloy Camera, we strive to provide the best possible products and services to our customers. However, we understand that sometimes you may need to return or exchange an item. Below is our refund and returns policy:
Return Policy
We accept returns within 30 days of delivery. To initiate a return, please contact our customer service team via email or phone. Please provide your order number, reason for return, and a detailed description of the issue.
Refund Process
Once we receive your return request, we will review it and provide a refund or exchange the item as per your preference. Refunds will be processed within 5-7 business days after we receive the returned item.
Refund Options
We offer two refund options:
- Full Refund: We will provide a full refund of the original purchase price, minus any shipping costs.
- Store Credit: We will provide a store credit of the original purchase price, which can be used towards future purchases.
Exchange Policy
We also offer exchange options for items that are defective or not as described. Please contact our customer service team to initiate an exchange.
Return Shipping Costs
You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is delivered to us safely.
Refund and Returns Exclusions
The following items are excluded from our refund and returns policy:
- Personalized items: Items that are personalized with your name, initials, or other custom details are non-returnable and non-refundable.
- Custom orders: Items that are custom-made to your specifications are non-returnable and non-refundable.
- Opened or used items: Items that have been opened or used are non-returnable and non-refundable.
Warranty Policy
We offer a warranty on all our products. Please refer to our warranty policy for more information.
Contact Us
If you have any questions or concerns about our refund and returns policy, please contact our customer service team via email or phone.
Return Address
Please return items to the following address:
Hotline: +1 (518) 254-0916
Adress: 109 Cleveland Ave, Cobleskill, New York(NY), 12043
Thank you for shopping with us!